We do offer extra shipping protection that protects your package in the event that it is lost or stolen. We suggest all customers to purchase it. Being as though we are not responsible for lost and stolen packages, we encourage all customers to purchase this protection. Failure to purchase the shipping protection means that you are taking full responsibility for your item if it is lost or stolen. Once purchased, your package is 100% protected and you will be refunded in any event that it's lost or stolen.
When you purchase a product with Route Package Protection, you will get an email with your Route Order ID and a link to report an issue.
To go straight to the Report An Issue Form, click below.
Have questions about Route's policies? Read more by clicking below.
To report an issue from your email, follow the steps below:
- Open your email from Route.
- In the email, copy your Route Order ID and then click Resolve An Issue.
- In the form, your email address and order number will pre-populate.
- Choose the issue with your order (lost, stolen, or damaged).
- Add a description.
- Click Submit.